Hermes record peak

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Hermes handled more parcels during the 2017 peak than it has done previously. The company saw 1.6m parcels move through the network and the carrier’s biggest week during this period totalled 9.7m parcels.

According to the parcel carrier, year-on-year growth was 12 per cent.

“We’ve had our largest ever peak in 2017, which was growth that we had planned well for,” said chief executive Martijn de Lange.

“We saw an increase in demand during Christmas week in particular, reflecting greater consumer confidence in last minute delivery options.

“Following our year of investment in infrastructure and IT in 2017, we now have one of the largest peak capacity uplift capabilities in the industry and customer satisfaction reached its highest ever score for the year.

“We also received more than 3,000 positive comments on Google during peak, taking our score to 4.1 stars out of 5. In 2018, we will continue to further improve our understanding of our clients and their customers’ exact requirements and further invest in CX and technology to become the carrier of choice for every UK consumer.”

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