John Lewis returns in focus at Omni-Channel

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Arron Nicholson, manager of John Lewis’s national returns centre, is to discuss returns’ policy and customer expectations at this year’s Omni-Channel Conference.

Nicholson will focus on how improved customer interaction and service can reduce the number of no fault found product returns, as well as driving enhancements to improve the customer experience.

Taking place on 16th and 17th September at Dexter House in London, The Omni-Channel Conference will address the need to deal more effectively with demand, fulfilment and returns. With an even larger Black Friday expected this year, the need to address these issues has never been as vital as it is now.

Starkey has an extensive background and is a recognised expert in the world of parcels and postal logistics with experience covering senior commercial roles in Royal Mail, executive director of Postcomm and commercial director of Jersey Post International.

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