Parcel service targets Scottish postcode penalty

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Menzies Distribution has launched a parcel delivery service for residents in the Highlands and Islands of Scotland who currently pay up to 30 per cent more for deliveries than consumers elsewhere.

“Customers in the Highlands were charged an extra £15 per delivery on average, with some customers waiting as long as 35 days for delivery compared to the rest of the UK,” said Fraser MacLean, Menzies general manager of parcel logistics.

“Our Highland Parcel service is straightforward and accessible to all. All you need to do is take a couple of minutes to create your Highland Parcel account, order your parcel using our central belt address for delivery and we’ll get this to your local depot for £4.99, regardless of your postcode.”

The ‘Postcode Penalty Report’ published by Citizen’s Advice Scotland last year concluded that unfair delivery fees, from furniture to clothes and tools to toys, impact those living in the north and north-east who pay at least 30 per cent more for delivery than consumers elsewhere.

Two major contracts for Menzies


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