Yodel has promoted network operations director Carl Moore to become chief operating officer tasked with driving service improvements and efficiency.
And it has hired Sam Holden as chief commercial officer. She joins from Ideal Shopping Direct where she was chief operating officer.
She is taking over from Neil Ashworth who has taken on the role of chief strategy officer at Yodel, while retaining his position as chief executive of CollectPlus.
Executive chairman John Hughes said: “These organisational changes will allow us to build on the sterling work carried out by the board over the last 18 months, to accelerate the pace of change and to support our strategy, ensuring that our frontline colleagues, clients and their customers are at the heart of everything we do.”