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If the global downturn has shown us anything it’s
that flexibility is key when it comes to providing a
successful logistics service. Add to that unknown
quantities such as volcanic ash teamed with
shorter lead times and the need to be agile and
effic

When it comes to operating a best-in-class supply chain, customer service is the name of the game at Telefónica O2 UK. General manager of supply chain
Nick Lefever explains the winning formula to Lucy Tesseras.

Getting the right equipment and systems in place in the loading bay is critical, not just to efficiency, but also to safe warehouse operation.

A new white paper, co-authored by Professor Alan Braithwaite, estimates that data inaccuracy among the top five retailers and their suppliers is costing as much as £1.4 billion per year – one per cent of total revenue, and a considerably higher figure tha