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Just how important is the quality of home delivery services? It might seem blasphemous even to raise the question – it’s obvious that it plays a vital role. I can produce reports that highlight the critical nature of delivery quality.

If the global downturn has shown us anything it’s
that flexibility is key when it comes to providing a
successful logistics service. Add to that unknown
quantities such as volcanic ash teamed with
shorter lead times and the need to be agile and
effic

When it comes to operating a best-in-class supply chain, customer service is the name of the game at Telefónica O2 UK. General manager of supply chain
Nick Lefever explains the winning formula to Lucy Tesseras.

A new white paper, co-authored by Professor Alan Braithwaite, estimates that data inaccuracy among the top five retailers and their suppliers is costing as much as £1.4 billion per year – one per cent of total revenue, and a considerably higher figure tha