DHL Parcel has launched a new voice-activated information service using Amazon’s digital smart speaker “Alexa”.
Users can ask their Amazon Echo or Echo Dot smart speaker to provide information on their shipment status, saying, for example: “Alexa, ask DHL where my parcel is”.
“We want to continually expand and improve service levels for our customers, so of course we’re going to take a close look at any new and innovative technologies available. As an innovation leader in the industry, this is the standard we set for ourselves,” said Michaela Lukas, who heads DHL Parcel’s customer service for private customers. “Voice enabled technologies, including hands-free interaction with online apps, will become more and more prevalent in the future.”