Thursday 16th Aug 2018 - Logistics Manager Magazine

Figleaves chooses Yodel for deliveries

Figleaves, the online lingerie and swimwear retailer, has chosen Yodel to handle its deliveries – expected to be more than half a million parcels this year.

Yodel is offering a choice of delivery options including next day delivery and pre-midday delivery with an extended order deadline.

Shoppers will receive proactive Figleaves-branded email updates, SMS messages and push notifications via the Yodel app, along with live tracking on the Yodel web site.

By extending the seal time at Yodel’s sort, Figleaves is also able to increase its order deadline, allowing customers to order later in the evening and still receive their purchases next day, six days a week as standard. In addition shoppers will also have the option to receive their items before noon.

Figleaves already uses Yodel’s sister service CollectPlus. Leigh Jansen, Figleaves head of operations & customer service, said: “Yodel has done an outstanding job of supporting us in delivering our products to our valued customers. They provide a fully trackable service which allows us to offer an outstanding service to our customers. The personal support that is offered to our team is highly valued and we foresee a great partnership ahead.”

Neil Ashworth, chief commercial officer at Yodel and CEO of CollectPlus, said: “We see ourselves as an extension of our retail clients’ businesses, supporting them and their customers throughout the delivery process. Following the successful collaboration with our CollectPlus service, we are thrilled to announce that Figleaves has chosen to extend the relationship with Yodel.”