Hermes launches transformation plan

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Hermes is to launch a major transformation programme designed to accelerate innovation throughout the business.

Hermes rejects Guardian living wage claimsChief executive Carole Woodhead will lead this transformation programme which will focus on meeting the increasing demands of online consumers that are revolutionising the e-commerce market.

Martijn de Lange has been promoted to managing director from his previous role of COO, and will be responsible for the day to day running of the business, reporting to Woodhead.

“Customers want faster delivery speeds, customer selectable time slots, same day and multi-channel delivery, seven-days a week,” said Woodhead.

“They want absolute transparency of the delivery process, to know where their parcel is in real time and to change their mind about their delivery while it’s in flight. It is essential that we continue to respond to these trends and develop our operating model accordingly. I want us to be the ones setting the bar high for our customers and retailers, and to be leading the way in our industry.”

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