Hermes has begun to roll out its SafePlace Photo product and geo-fencing capabilities to end consumers.
Couriers will use their existing handheld terminals to take high-resolution images of parcels left in a predetermined or suitably safe location, and also record location co-ordinates. Retailers deploying SafePlace Photo will then receive the images as soon as they are taken; with the additional option to have the photos automatically uploaded into their CRM systems.
Geo-fencing provides a location and a map of where each parcel has been delivered, within a radius as small as 10m and updates can be pushed through a choice of channels, including SMS, email, app or website updates.
Chief executive Martijn de Lange said: “It’s so important to take every opportunity to increase transparency throughout the parcel journey to continue to enhance the customer experience, and SafePlace Photo plus geo-fencing will help us and our clients to achieve this.”