partners with CollectPlus

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Online fashion retailer has partnered with CollectPlus to offer its customers a store-based delivery and returns service option at one of 7,000+ CollectPlus Points across the UK.

The CollectPlus Click & Collect service costs £2.99 for delivery within two working days and allows customers to pick up their package at a time that is convenient to them.

Customers will receive a notification via email and/or SMS when their order is ready for collection as well as reminders are three and seven days of the parcel arriving at the selected collection point. The parcel can be tracked using the CollectPlus app and also can return items free of charge via CollectPlus Points within 30 days.

“As a brand, we are passionate about the service we provide to all our customers across the full cycle. At every step of the way, we strive to make it the best possible experience for each and every customer. Providing a choice of reliable, convenient and affordable delivery options is essential,” said chief technology officer Andrew Stevenson-Thorpe.

“Increasingly, customers want the ability to order and have their parcel delivered to a convenient location so they can collect their delivery at a time and place that suits them. We are delighted to be partnering with CollectPlus to offer this robust and proven Click & Collect service.”

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