Linde Material Handling has created an app that allows service orders to be initiated around the clock and keeps users up to date on the current order status.
The app, which is available for both iOS and Android, shows users the current status of their service request including:
– When the technician is expected to arrive,
– An overview of all current service requests,
– The operating status of individual trucks,
– Any upcoming maintenance appointments.
If a forklift failure occurs, the operator can use the app and select the relevant model from the fleet list or scan the QR code attached to the vehicle which allows them to describe the defect or upload photos.
Susanne Rohe, who oversees developing smartphone solutions at Linde, said: “Service orders are entered once and then electronically routed through to completion. This enables us to speed up our processes, making them transparent and ensuring even better service quality as a result.”