When it comes to operating a best-in-class supply chain, customer service is the name of the game at Telefónica O2 UK. General manager of supply chain
Nick Lefever explains the winning formula to Lucy Tesseras.

If the global downturn has shown us anything it’s
that flexibility is key when it comes to providing a
successful logistics service. Add to that unknown
quantities such as volcanic ash teamed with
shorter lead times and the need to be agile and
effic

Just how important is the quality of home delivery services? It might seem blasphemous even to raise the question – it’s obvious that it plays a vital role. I can produce reports that highlight the critical nature of delivery quality.

A new white paper, co-authored by Professor Alan Braithwaite, estimates that data inaccuracy among the top five retailers and their suppliers is costing as much as £1.4 billion per year – one per cent of total revenue, and a considerably higher figure tha

Sentient Health estimates that the NHS could save £300 million over three years through more effective supply chain management.

Kuehne + Nagle has opened a distribution centre in Sauriesi, near Riga, Latvia as its central hub for the Baltic region

Lincoln based online retailer The Cheese Society has chosen NetDespatch IT to revamp its online delivery service

As part of a restructuring of its sales team, Norbert Dentressangle has hired Clare Davies as its new head of sales

Online fashion retailer Boden has selected Yodel for a three year delivery contract

DHL is looking for innovative logistics ideas and is offering a prize of 5,000 euros for the winner in its 2010 Innovation Award scheme