Next chooses Paragon

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Retailer Next is upgrading its omni-channel order fulfilment with Paragon’s HDX software.

The new system will be used to “enhance Next’s two-man home delivery operation, enabling the retailer to improve its customer experience while keeping a tight control over costs.”

According to the software company, Paragon’s intelligent route planning will enable the retailer to provide a choice of delivery windows that combine both customer convenience and operational efficiency.

“Over the course of 2016-17 we have continued to invest in our logistics infrastructure to improve the delivery services we offer our customers,” said Simon Kelly, director of logistics at Next.

“As well as developing a new automated furniture warehouse, we recognised the need to update our omni-channel order fulfilment systems for our two-man home delivery operation. Following a competitive tender process we decided that Paragon HDX was the solution that would best meet our objectives, and allow us to offer our customers the most flexible delivery choices in the most cost effective manner.”

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