Yodel has opened a business control tower at its Hatfield sort centre in Hertfordshire.
The new site brings together the capabilities of the transport and Peak control towers, previously at its Wednesbury site in The Midlands, and marks a centralisation and integration of its existing control tower assets.
The control tower runs 24/7 with a team of 10 agents. Data retrieved at the site will demonstrate Yodel’s forecasts, volumes, moving through the network in real-time, and operational progress against plan.
“The new Business Control Tower allows us to use our current data to better predict activity and respond quickly with detailed information,” said chief executive Mike Cooper.
“This strengthens our existing capability and offers significant benefits to our valued clients, providing year-round functionality and enhanced service capability in the all-important peak periods.
“The Business Control Tower fits into our wider operational planning strategy to improve service levels at the lowest reasonable costs for retailers and their customers.”