Adelante SCM and BluJay Solutions, in partnership with the Council of Supply Chain Management Professionals (CSCMP), conducted an online survey of supply chain and logistics professionals to find answers to these and other pressing questions. The report, “Focus on Customer Experience – Research on Supply Chain Priorities and Investments,” explores the key findings of this research.
Will customer experience (CX) overtake price and product as the number-one brand differentiator? Which supply chain capabilities will be most important in delivering an enhanced CX? How are companies exchanging data with trading partners, and what is the quality of that data?
We were interested in the answers to these questions and more, so BluJay commissioned Adelante SCM to conduct the second annual Supply Chain Market Research survey, in partnership with the Council of Supply Chain Management Professionals (CSCMP).
Read the report to discover how manufacturers, retailers, logistics service providers, and other companies around the world rate their supply chain performance, investment priorities, partner connectivity. Get recommendations based on the findings to help drive your supply chain forward.