Exemplary customer service is central to supply chain excellence, and this Award certainly offered a fine selection of initiatives aimed at driving up customer satisfaction levels.
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As may have been expected, the Logistics & Fulfilment category received a great number of entries again this year – and hence, the shortlist was long, making the judges’ task that much harder.
The second of the Innovation categories considered the wider, more strategic, supply chain innovations that have been deployed to best effect.
Innovation is always a difficult category for the judges – mainly because it’s difficult to determine what an innovative step is, exactly, as opposed to the application of known technology or methods.
The Individual Contribution Award is unique in that the winner is chosen by a vote of the readers of Supply Chain Standard.
The Team of the Year can come from any area of supply chain and this year the judges chose to shortlist four outstanding entries: British Sky Broadcasting, Belron, Carlsberg UK in partnership with Gist; and Procter & Gamble.
As always the Consumer &Retail category drew plenty of entries, but when it came to selecting for the shortlist four stood out from the rest.
Telefónica O2 UK has won the overall award in the 2009 European Supply Chain Excellence Awards, organised by Supply Chain Standard in partnership with PRTM.
The judges in the European Supply Chain Excellence Awards 2009 have released details of the shortlisted companies by category
Now is the time to enter the 2009 European Supply Chain Excellence Awards – the gold standard for supply chain operations in Europe. They are organised by Supply Chain Standard in partnership with consultancy PRTM.
